How to Claim

We’ll guide you through the claim process.

This guide will ask you a concern and based on your response reveal you another concern or outcome.

Before you start, check if you’re eligible for employment JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may require to provide supporting files to progress your claim.

We’ll let you know the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, employment we’ll send you a letter in the mail.

If you think we’ve slipped up you can ask us to examine our decision.

We can help if you’re in monetary difficulty or require unique assistance while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Candidate arrangement in location?

To claim on someone else’s behalf you need to be authorised.

The person you’re claiming for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have an arrangement in place to claim on somebody else’s behalf.

The person you’re claiming for will require to start the process. Check out how to include a Candidate plan utilizing your online account.

7: Do you desire to declare online?

The simplest method is to declare online.

8: You can claim over the phone

If you can’t declare online, employment call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling unwell, employment or need to separate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account connected to Centrelink. If you don’t have a myGov account, it’s simple to produce one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it’s easy to produce one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you consent to the terms, select I agree.
3. Enter your email address, then verify this address using a code we email to you. Your myGov account should utilize an unique e-mail address. You can’t use the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and get in answers.
6. You have actually developed your myGov account, select Continue to myGov.

After you prove who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some personal information and we’ll check them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity information from one of these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also need identity details from among these documents:

– Australian driver licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can send your claim, you’ll require to visit a service centre to complete our identity requirements. You’ll require to give us an appropriate image identity file in addition to any other files we might request.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you develop your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and prove who you are to connect Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity service provider that offers the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual details, details from your identity documents and confirm your photo.

Discover how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these actions to connect Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your approval to share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Get JobSeeker Payment then follow the prompts to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get started.
4. Select Obtain JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you require to do anything else to complete your claim. We may ask you send supporting documents to send your claim.

You can finish these actions up to 13 weeks before your . You can then send your claim 14 days before your scenarios alter. We’ll contact you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online account for you and employment link it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Obtain JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you need to do anything else to complete your claim. We may ask you for supporting documents to send your claim.

22: After you claim by phone

We’ll call you if we need more information.

We’ll send you a letter to let you understand your claim outcome. If your claim succeeds, we’ll let you understand:

– when you’ll get your very first payment
– how much you’ll get.

23: After you claim online

After you submit your claim online, you’ll get a receipt telling you:

– the ID number of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Check in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you do not concur with our choice call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to review our decision.

To do your service with us, create a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you claim a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or employment modification from full-time to casual work we’ll require an Employment Separation Certificate from you in some circumstances.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your information and get payments for you.